Making a reservation constitutes acceptance of these conditions by the lead person named on the booking, so please take time to read them, as that individual agrees to take full responsibility for ensuring that all members of the party adhere to the Conditions set out below. Your booking is secured when you receive a confirmation email from MSV.
In these conditions “MSV” is the owner of the property you are booking, and “Property” refers to the Oulton Park West Lodge.
Descriptions and specifications online are not intended to be binding and are intended to give a general description of the Property and its facilities. MSV may make any changes in the specification or description provided that this does not materially affect the quality or performance of the Property.
Pricing and Payment
Payment must be by credit or debit card. We accept payment using Visa, Mastercard and Maestro.
Payment will be debited and cleared from your account upon receipt of your order by MSV. This will be in the form of a 25% non-refundable deposit, with the balance payable four weeks before the start of your stay. If the booking is made less than four weeks before the start of your stay then the full amount is due at the time of booking.
Accommodation at the Property is for use by up to six people only, with a maximum of four allowed to stay overnight. All guests must be aged 5 or over.
Children must be supervised by a responsible adult at all times.
Up to 20 guests are allowed in the garden of the Property at any one time. For Race Event Stays, all guests must be in possession of a valid admission ticket.
Unfortunately, we are not able to accept pets at the Property.
You and your guests must comply with any house rules set out in the Property.
Strictly no smoking allowed in the Property.
There is no working fireplace in the Property, so no fires are to be lit, nor are any lit candles allowed in the property.
The BBQ is to be used by adults only. It is to only be lit and used in the designated BBQ stand area and the remnants are to be disposed of in the metal bin provided once the coals are cold, or left for a member of staff to dispose of safely.
Camping or having additional guests stay will result in MSV requesting you to leave.
Use is solely for self-catering.
Disturbance or unreasonable behaviour will result in MSV requesting you to leave.
MSV, or a third party authorised by MSV, is allowed to access the Property in case of emergency.
Guests are responsible for keeping the Property secure when not there, by ensuring all doors and windows are locked, including the entrance gates.
You are to respect and look after the Property and its contents during your stay and leave it in the same condition as it was found at the beginning of the rental period. MSV reserves the right to charge for additional cleaning, damages, breakages and for replacement of any items removed from the Property without consent.
There will be a charge of £25 for loss or damage to your keys during your stay.
Arrival time is 15.00, unless otherwise agreed by prior arrangement.
Departure time is no later than 11.00, unless otherwise agreed by prior arrangement.
Failure to pay the balance in full when due four weeks prior to your stay will result in your booking being cancelled and MSV making the Property available to other customers for that duration. Your deposit will be retained by MSV.
Should you unfortunately need to cancel your booking, please notify MSV in writing as soon as possible at [email protected].
Changes or cancellations up to four weeks before arrival will be refunded in full less your 25% deposit. Cancellations made within the four weeks prior to arrival will result in the full balance being retained, or being payable if not yet paid.
We reserve the right to cancel a booking in the unlikely event of force majeure. We will notify you of this as soon as possible and offer you a full refund. We will not be liable to pay any compensation or make any reimbursement for expenses or costs you have incurred as a result of any such cancellation or change.
We would advise you take out Cancellation Insurance to protect your costs incurred in the event of needing to cancel your reservation.
Limitation of Liability
MSV will not accept any liability for damage or loss to any possessions or vehicles during your booking
MSV is not responsible to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, earnings or otherwise) howsoever arising.
Nothing in these terms and conditions shall serve to exclude or limit MSV’s liability in respect of death or personal injury caused by MSV’s negligence or the negligence of its officers or employees.
Jurisdiction and Applicable Law
These terms and conditions are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.